Knowledge Support for Faculty

Archive for the ‘Files’ Category

Mac users having problem with some PDF files

Faculty and students who are accessing Knowledge using Safari or Firefox on Mac are reporting problems viewing PDF files added to a course site via the ADD FILE tool. We have reported this issue to Blackboard technical support but it may be some time before the bug is resolved. In the meantime, if you have [...]

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MP4 upload error in Blackboard

It has come to our attention that there is an issues with MP4 files in BB9. Mp4 files are listed as a supported file type but uploading a file produces and error stating that the file is invalid. This has has been reported to Blackboard and they have stated that it is a know issue that they [...]

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University of Detroit Mercy